FAQ
The processing of your order takes 0 to 3 working days. We make every effort to ensure that you receive your order as quickly as possible.
On average, your order will be delivered within:
USA and Canda: 12 to 21 working days
European countries: 7 to 14 working days
Rest of the world: 12 to 21 working days
You can easily track your order on the following link: click here
Enter your mail address and order number en click on "Track".
Please note that there is no need to have a customer account to track your order.
Standard shipping is free over $40, otherwise, the standard shipping is $4.99.
Secure delivery: loss, theft, damage is $9.99.
If your order includes several items, it is possible that these will be sent separately, depending on available stocks and shipping warehouses. You will receive the rest of your order shortly.
If you have not received your order, please check your tracking link first.
If your tracking shows your order as delivered, it is possible that your letter carrier put your package in your mailbox or in your common package box.
If you still do not have your order, please contact your neighbor who may have picked up your package in your absence.
If you still don't have your parcel despite all this, please contact us at info@incense-waterfall.store, we will be happy to help.
If your incense burner arrives damaged, please contact our team immediately with a clear photo of the item. Once we verify the issue, we will send you a replacement of the same item at no additional cost.
Yes, you can modify your order if it hasn't been shipped. Please contact our team: info@waterfall-incense.store
Please note that your order can't be cancelled once it has been shipped. We invite you to contact our team as soon as possible to cancel any order: info@waterfall-incense.store
Kindly note that we can't guarantee any cancelation once the processing of your order is initiated.
If you wish to return a product, please contact our team at info@incense-waterfall.store. You can also refer to our return and refund policy.
Our website only offers secure and guaranteed safe payment methods:
- Credit cards (VISA, AMEX, Mastercard, ...)
We do not accept checks, money orders, or bank transfers.
Yes! When you place an order using your credit card, all of your information is entered into a secure SSL web page.
Your information is encrypted and sent directly to our payment service provider's network, where your card and transaction are secured and approved. Your credit card information is not stored on our servers at all.
For bulk orders, please send us an email and we will do our best to satisfy you.
Discounts are not cumulative.